We stand behind our pharmaceutical-grade products and want you to feel confident when you order from us. Please read our refund policy carefully before making a purchase.

Missing Packages

If your package doesn’t arrive within the expected delivery timeframe, get in touch with us straight away.

What to do:

• Contact us within 48 hours of the expected delivery date

• We’ll track your package and investigate with the courier

• If the package is confirmed lost, we’ll reship your order at no extra cost

Please note: We’re not responsible for delays caused by courier services, weather conditions, or incorrect delivery addresses provided by the customer.

Stolen Packages

We take extra care to ensure your order is delivered securely. However, once the courier confirms delivery, the package becomes your responsibility.

What to do if your package is stolen:

• Check with neighbours or building management first

• Contact us immediately with your order details

• We’ll work with you to track the package and assist where possible

Important: We’re not liable for packages stolen after delivery confirmation. We recommend using a secure delivery address or requiring a signature upon delivery.

Damaged Packages

If your order arrives damaged, we’ll replace it immediately.

What to do:

• Contact us within 24 hours of receiving your order

• Provide photos of the damaged packaging and products

• We’ll reship your order at no extra cost

We use secure cold-chain packaging to protect your products during transit, but occasionally damage can occur. We’ll make it right.

Incorrect Orders

If you receive the wrong product, we’ll correct the error as quickly as possible.

What to do:

• Contact us immediately

• Provide your order number and details of the incorrect item

• We’ll reship the correct product at no extra cost

We verify every order before dispatch, but if a mistake happens, we’ll fix it straight away.

Returns

Due to the nature of our pharmaceutical-grade products, we don’t accept returns for safety and hygiene reasons.

Exceptions:

• Damaged products (as above)

• Incorrect orders (as above)

• Missing or stolen packages (as above)

We encourage you to double-check your order before confirming.

How to Contact Us

If you have any issues with your order, please reach out to us immediately. We’re here to help and will resolve any problems quickly and fairly.

Contact us with:

• Your order number

• Clear description of the issue

• Photos if applicable (for damaged items)

Our Commitment to You

We value your trust and are committed to providing you with quality pharmaceutical-grade products and reliable service. If anything goes wrong, we’ll do our best to make it right.